Some bus operators do offer child ticket price. You can check the availability from our booking page. Please select the number of children in the payment page in order to get the child ticket price.
Please note that you must buy a ticket for each passengers in order to secure a seat. For child below 2 years old you may not need to purchase ticket for him/her but you will need to carry her during the bus journey.
There are different Reschedule Policy from different bus operators. You can look for “Reschedulable” icon in the booking page to know if the booking is reschedulable. If applicable, changing your booking or rescheduling can be done via “My Booking” menu. Just click on “My Booking” menu and manage your booking. You will see an option to “Reschedule” your booking if the booking is reschedulable.
Cancellation and Refund Policy may differ for each operator. If applicable, cancellation and refund request can be done via “My Booking” menu. Just click on “My Booking” menu and manage your booking. You will see an option to Cancel your booking if the booking is cancellable.
Yes, you can just send the booking confirmation email to anyone to collect the ticket. Please note that the collection can only be done once per booking.
Yes, you have to check-in at least 30 minutes prior departure time. However, you are advised to check-in 1 hour earlier during festive season and school holidays due to the possibility of the traffic congestion.
For most of the buses, every passenger is only allowed to bring the maximum of 15kg of luggage. BusOnlineTicket.com is not responsible if you were not allowed to board the bus if your luggage is more than 15kg. Please check with the respective operators if you need to bring more than 15kg of luggage.
Depends on the trip, some express bus will normally stop for 10 minutes for toilet break. If you have urgent matters, kindly inform the bus driver for emergency stop.
We have prepared a list of trip duration for the most popular bus, train and ferry routes. If your trip is not listed in the page, you may also contact the bus operator to find out more about your trip duration. Please note that the trip duration is subjected to delay due to traffic congestion or other unforeseen circumstances.
Yes, you may bring baby car seat into the bus. However, please note that not all buses have seat belt installed to secure your baby car seat. As for the baby stroller, yes you can bring a foldable baby stroller and store it in the luggage compartment beneath the bus.
Note: The info above are subjected to changes from time to time.
